During the week of the move, Banquet Manager Jennifer Johnson and the Service Team developed a strategy of turning each scheduled event into a small move. When an event was completed, rather than returning materials to Haggett, the team took the opportunity to bring the items to the new location. On Saturday, staff gathered up whatever was left in the old location. Sunday was for organizing so that by Monday morning, Bay Laurel was fully operational out of the new facility.
“They executed flawlessly as we expedited our events in an elegant performance that danced around the challenges of new coffee brewers, new processes and blended in new efficiencies,” summarized Dan.
Dan also lauds JR Fulton, Capital Planning and Sustainability Manager, and, Dean Masuccio, former Administrator, Business Operations, for making the transition as smooth as possible—to help with adjustments, corrections, updates. Likewise, when it came to moving the sales, office, Dan and his team worked closely with Margaret Ritter, Facilities Design Manager, and IT staff to keep systems in motion.
Settling in: The new space is more than just, well, a new space. With the addition of new equipment and a modern space, Bay Laurel is positioned to take on more business and as Dan says, “to deliver on our promise to exceed the guests’ expectations.”
Also included in the location is a tasting room, a key component in Bay Laurel’s ability to deliver an exceptional experience, a way to establish a deeper customer relationship and set the tone for the service that will follow.
Pulling back to a larger perspective, Dan brings a philosophical note to the big change. It’s more than just about a new facility. “I believe in my teammates and their unwavering commitment to the guest relationship and the fundamental impact that it has on our business. They and their respective team members possess a unique and deep-rooted belief that they can overcome any form of adversity. Without them and their support of our mission, we would never have been as successful as we were.”