Work Orders

Emergency work orders

HFS provides 24/7 response for emergency maintenance issues like overflowing toilets or power outages. Contact your residence hall front desk or call the RA on Call (5pm-8am) 206-543-1000 to report the problem immediately.

Non-emergency work orders

If something in your room, apartment or the building’s common areas is not working properly place a work order to alert staff of the problem.

• For Custodial or Maintenance Issues: https://fms.admin.uw.edu/fs-works/uwnetid
• For computing, ethernet, lounge television or Husky TV: 
  • Visit UWIT Connect for information on Wireless Routers in UW Residence Hall Rooms if you're having challenges setting up your Wi-Fi.
  • For issues with TV remotes, speak with your RA.
• For laundry machines: Use the WASH Android or iPhone app  

Contact your RA or residence hall front desk if you need assistance in submitting a work order.

Work order response

• You will not be charged for routine repairs.

• Work orders are completed as promptly as possible and are prioritized by the seriousness of the repair needed. Some repairs may not be made immediately.
• All staff who respond to your work order will wear an identification badge.
• When your room is entered, staff will always leave a notice on the door to indicate when and why they entered.
• Staff will not move your personal items to complete the work. Please move personal items away from the area(s) where the repair is needed.
• If staff come to complete the work and you or your roommate turn them away, they will return one more time. If staff are continuously denied access, the work order will be canceled.